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Happy Veteran’s Day

If you now, or have ever served, THANK YOU for your service! The post Happy Veteran’s Day appeared first on Ravenwerks - Global Ethics, Etiquette and Effectiveness.

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Is profanity ever appropriate?

“And I don’t sit around just talking to experts because this is a college seminar. We talk to these folks because they potentially have the best answers so I know whose ass to kick, right? Barack Obama...

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Business VOIP and Other Options – Saving Money on the Phone Bill

With the recession as awful as it is, all businesses are looking for ways to reduce costs. One of the best ways to reduce costs is to get rid of expensive phone service.  Phone companies like Skype,...

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Business Etiquette Quiz

A business etiquette quiz that was quite good – This one had me stumped: 16-  You’re scheduled to meet a business associate for working lunch and you arrive a few minutes early to find a suitable...

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Bonehead Management Tactic – Forced Ranking

Found an article in Bloomberg.com – number one on their list of 10 Management Practices to Axe is a good one – Forced Ranking The idea behind forced ranking is that when you evaluate your employees...

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Attention to Detail vs. Micromanagement

When does “attention to detail” become “micromanagement?” A friend of mine is a perfectionist and runs a tight ship in his department at a large company. He has a great reputation and his team thinks...

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Keeping in Touch with Clients, Customers and Contacts During the Holidays

Simplify the Holidays It might seem early, but as crazy as last year’s holiday season was, I’ve resolved to get a jump on it. Here are some ideas for keeping in touch with clients, customers and...

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Business Etiquette – Touchy About Handshakes

In sales and marketing, shaking hands is a vital skill.   A mentor taught me that a woman always offers a handshake first, because men in some parts of the U.S. are taught to wait until a lady makes...

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Manners and Men

While Tareq has the impeccable manners of someone who was brought up by strong women in Europe and the Middle East, Mark has the more casual manners of a modern American. It's a great film, besides...

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Ethical Marketing – some examples in Aviation

When we tell people we’re in marketing at a social or networking event, sometimes we notice that people back up a step. Or look away. Or find some reason to excuse themselves. Marketing and sales...

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